Refund Policy

Last updated: November 2025

1. Overview

At Eat Seaham, operated by Accelerated Media UK Limited, we aim to ensure every user and participating vendor provides the best possible experience.
This Refund Policy explains how refund requests are handled for purchases made through our platform or in collaboration with our partner vendors.

2. Eligibility for Refunds

Refunds are not automatic and are processed upon investigation with the relevant vendor or partner.
A refund may be issued if, after review, we determine that there are valid grounds, such as:

The product or service was not provided as described.
The vendor was unable to fulfil the order.
There was a clear error or issue in processing the payment.

All refund requests must be made within a 24 hours from the date of the transaction.

3. Investigation Process

When a refund request is received, we will:

Review the details of your claim.
Contact the vendor or service provider involved.
Assess the evidence provided by both parties.
Decide whether a refund is warranted based on our findings.

If approved, refunds will be issued using the original payment method, unless otherwise agreed.

4. Non-Refundable Situations

Refunds may not be provided for:

Change of mind after an order has been confirmed.
Situations where the vendor has fulfilled their obligations.
Misuse of the product, service, or offer.
Promotional or discounted transactions clearly marked as non-refundable.

5. Processing Time

If a refund is approved, please allow up to 10 business days for processing.
Timeframes may vary depending on your bank or payment provider.

6. Dispute Resolution

We always aim to resolve refund matters amicably. If you are unsatisfied with the outcome, you may escalate the issue through the contact options available on our website.

7. Policy Updates

We may update this Refund Policy at any time to reflect changes in our operations or vendor relationships. The latest version will always be available on our website.